How can we help you?
So your request reaches the right team straight away, please pick the option that fits best.
Ask us about products, pricing or orders
Choose this option if you have a question before buying, or about an order you have not received yet.
- ✓Product advice before purchase
- ✓Pricing, availability & delivery times
- ✓Questions about an existing order
- ✓Dealer, partner & wholesale inquiries
Report a problem or file a complaint
Choose this option if your product has a technical issue, or if you want to file a complaint under warranty/guarantee.
- ✓Technical fault or defect
- ✓Complaint / warranty / guarantee claim
- ✓Spare parts or repair
- ✓Help with installation or operation
Not sure which one fits? If in doubt, choose "Technical Support" whenever it's about a product you already own that isn't working as expected.
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Your statutory legal warranty rights (2 years from delivery) exist independently of any voluntary manufacturer guarantee, apply free of charge, and are not limited by it. Full terms: Pundmann Guarantee. Information on your right of withdrawal as a consumer: Right of withdrawal.